Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Resolution Warranty

  • Each ticket you submit to our tech assist staff will be attended to in less than one hour. All regular problems will be addressed immediately. Yet, if the help question you have sent us requires some help from a licensed admin technician, we’ll address the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Top–quality Technical Help Service

  • Our client help and support Department will be online for you 24/7/365 to to handle all support request tickets that you send. We offer technical support for the software applications that are pre–configured on your machine. These include our custom designed Online Control Panel, the selected OS and also the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • In the Online Control Panel that is offered free–of–charge with the virtual server, you’ll discover an interesting Help zone, incorporating all that you should know about administering your sites and software. We have introduced a range of how to articles and video courses that illustrate the fundamental web site administration tasks in an understandable form.