Technical Support Channels
A 60–Minute Ticket Response Guarantee
We offer a 60 min response warranty for every ticket or e–mail that you submit to the customer service team. We’ll quickly reply to all standard enquiries and forward the matter to our server administrators in case any further assistance is needed. If you make use of our Managed Servers package, we will complete any of the included server administration tasks at a time that has been discussed with you upfront.
An Excellent Customer Care Service
- We’ll be available to you round–the–clock to reply to any enquiries that you may have related to our Online Control Panel and any of the apps that we have preinstalled for you on the dedicated server. If you also need help with server management tasks, you can check out our Managed Servers package, which includes data backup hard disk space, weekly OS updates, server monitoring and restarting procedures, plus software installation and troubleshooting procedures.
A User–Friendly Help Section
Our Online Control Panel is installed by default for each dedicated web hosting plan. Among its functions is a very time and effort–saving integrated knowledge base that will walk you step by step on all the operations that you can perform. Most educational articles in addition video versions which show all the tasks that you can carry out in a very illustrative manner. You can find all the instructional articles and the video tutorials in the upper right corner of each section of the Online Control Panel.