You can find a lot of shared web hosting companies on the market today, however many of them are resellers that have restricted resources, especially in terms of support. A way to distinguish them is the option to contact the company over the telephone. The type of support that you can get via this way of communication varies based on the provider - a few of them provide you with expert telephone support, others offer common and customer support only because some issues are more time-consuming and it would be far easier to be resolved through a trouble ticket, particularly if the situation has to be escalated. Nonetheless, it's good to know that you can get in touch with your website hosting provider since there're many small-scale problems which can be taken care of without difficulty and in a timely manner through a telephone call, not mentioning that you'll be able to get more information regarding the services before you become a customer.
Phone Support in Shared Web Hosting
In case you choose to use one of our shared web hosting plans, you will be able to connect with our customer support crew over the phone for 14 hrs every day. We will assist you in choosing the proper package for your sites as we are aware that it's better to discuss such issues with a live person. In case you already own an account, we can assist you with all sales/billing questions and general issues, even with some technical matters that don't require a lot of time or escalation to a system administrator as it will be better to open a support ticket for time-consuming matters so as to have all the correspondence in a single place. We have phone numbers in the United States, the United Kingdom and Australia, so you can call the one you prefer and talk to one of our agents.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hrs a day as a part of the support services for every single semi-dedicated server plan that we supply. Considering that some issues are more complex and time-consuming, you may need to open a ticket in case you experience such an issue, but for any general, billing or small-scale technical issues you can always give us a call and we will assist you quickly to save you the time you'll need to spend on opening a support ticket. Even if you do not have an account yet, you will be able to find out whether you can host your websites on our high-tech cloud platform or you can receive any other general info about our semi-dedicated solutions. We have local phone numbers in the United States of America, the United Kingdom and Australia plus an international number, which means that you will be able to call the one that is closer to where you are.