If you ever have any questions connected to your web hosting plan or if you encounter a problem with your websites, you will need to contact the respective web hosting company’s customer support team. It may not make a difference how soon they’ll reply if you have a general enquiry, but an issue like an ill-implemented software application update, for instance, may lead to your website becoming damaged or invisible on the Internet. And the longer you wait for the support team to assist you, the longer the site will be offline. If you offer services or goods online, any downtime will adversely influence your site and you can lose existing or potential clients. Many web hosting providers, predominantly resellers, respond to emails and trouble tickets within 24 hours, but in the online sphere that’s far too long, as customers will rarely return to a website that isn’t functioning properly over lengthy periods.
One-Hour Response Guarantee in Shared Web Hosting
Our shared web hosting plans come bundled with a 60-minute response guarantee, which implies that regardless of what query or complication you may have, we will always be there to help you. As a matter of fact, it rarely takes more than half an hour to get an issue resolved or an enquiry answered, and this is valid for both technical and pre-sales matters. Our client service staff members will be at your disposal 24x7, even on official holidays and weekends, which implies that you will always get swift assistance. We know how expensive time can be, so by the time we respond to your ticket or email, we will have looked into the matter and, in case we haven’t figured out a solution, we’ll supply you with more details about what you need to do on your end – when the situation requires this. With our support service, you can be certain that there will be someone to lend you a helping hand instantaneously, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take full advantage of our stunningly fast support service. You will receive an answer to any ticket submitted from the web hosting Control Panel or email sent to our technical and customer support team in no more than 1 hour. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. It often takes much less time to explore and rectify a problem. We will give you more details in case the solution involves something that has to be done on your end. If you get in touch with us during national holidays or weekends, the response time will be precisely the same and because of the fact that our support team is on duty 24x7x365, you’ll obtain instant help for practically any billing, general or technical issue irrespective of the hour.