A live chat is a real-time method of communication between a website hosting company's support team and its customers. It is a very efficient method to get some information about the hosting services or get some issue resolved as you are talking with a live representative. The benefits of using a live chat service rather than calling or opening a trouble ticket are the lower chance of errors when you exchange information like usernames or domain names, the more rapid response time since the communication is live and the fact that you don't need to stay on the chat constantly - you're able to do another thing while the representative examines the issue in question. Also, you will be able to become a part of a live chat room from any kind of computer that is connected to the web, avoiding the phone charges that you will have to pay if you are calling to a different country.
Live Chat Support in Shared Web Hosting
As we believe that a great number of issues are usually resolved when you speak with a live person, we offer a live chat service for all our prospective and existing clients. The chat is available every day and our support representatives can assist you with a variety of questions and problems. If you are not our customer yet, you'll be able to find out more about our shared web hosting plans and the hosting platform in general in order to be certain that your web sites will run efficiently on our servers. If you already have an account and you have some questions or you encounter any issues with some of our solutions, you will be able to join us on the live chat and we will provide you with the necessary info or help you troubleshoot the problem. You'll have to open a trouble ticket for some issues that require longer time or the assistance of a system administrator, still for a number of basic issues you'll receive help right away.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as part of our services, so when you have any kind of questions about our semi-dedicated hosting plans, you are able to talk with our customer support team whenever you need no matter if you've already acquired an account or not. In general, the chat service is intended for pre-sales, billing and basic questions and issues, yet we're able to assist you with a lot of tech questions as well. We will help you select the optimal plan for your sites in case you do not have an account yet, we can respond to all the billing questions or issues you could have or we can assist you with installing your new email address on your computer or smart phone - all this will be done in a timely manner as our live chat service is available all day, each and every day. Whenever you require support, you can chat with an agent and save time and effort.