If you have ordered a hosting package and you have certain queries relating to a particular function/feature, or if you’ve stumbled upon some issue and you need help, you should be able to contact the respective customer service staff. All web hosting providers use a ticketing system irrespective of whether they provide other means of contacting them along with it or not, since the best way to tackle a problem most often is to submit a ticket. This form of communication renders the replies sent by both parties simple to follow and permits the support team members to escalate the issue in case, for example, a sysadmin has to intervene. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you’ll need to have no less than 2 separate accounts to contact the support team and to actually administer the hosting space. Non-stop switching from one account to another could be a nuisance, not to mention the fact that it requires quite a long time for most web hosting providers to answer the tickets themselves.
Integrated Ticketing System in Shared Web Hosting
The ticketing system that we use for our shared web hosting plans isn’t separate from the web hosting account. It’s an indivisible part of our full-featured Hepsia Control Panel and you’ll be able to visit it whenever you need with only several clicks, without ever logging out of your account. The ticketing system offers a quick-search field, so you can track the status of any ticket that you’ve opened in the past, if necessary. Besides, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can discover how to solve a particular problem even before you actually post a ticket. The response time is maximum 1 hour, which goes to say that you can receive prompt assistance at any given moment and in case our tech support team suggests that you do something within your hosting account, you can do it immediately without the need to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated hosting plans, was built with the belief that you should be able to manage everything connected with your account from one single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a query or run into an obstacle, you can get in touch with our support staff members immediately without needing to log into some other admin interface. You can search through your website files or check different settings within your account while posting a new ticket or reading the reply to an older one. If you have a large number of tickets and you want to track down a specific one, you can take advantage of the smart search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain a reply in less than one hour regardless of the essence of your question or issue.