Although the hosting service supplied by the different companies seems the same, each provider has got a customized platform with its own tweaks and different ways to carry out certain things. In situations like this, an extensive knowledge base will be really helpful both for people with zero previous experience and for tech-savvy users who will eventually discover how given tasks are accomplished, but will waste time in the meantime. The objective of such a knowledge base is to make the service fast and easy to use, sparing users a lot of time and effort. The end result is gladder clients, as they can quickly find the information they’re looking for, and substantially less work for the customer support engineers, because typically the vast majority of the enquiries and difficulties that clients have are already listed in the knowledge base. On the condition that the articles themselves are properly written and encompass more things, you’ll be able to get to know more not only about your own account, but also about the hosting service in general.
Extensive Online Documentation in Shared Web Hosting
If you have ordered your very first shared web hosting package through our company or have moved your site over to us, you will grow used to our services and our created-developed Hepsia Control Panel in no time as we have compiled a substantial knowledge base where you can find all the info that you could ever need – both general info in regard to the hosting service as a whole and more concrete info about the separate features that you can make use of and the predicaments that you may run into. The articles are available in two places. The complete article collection is accessible through the Control Panel’s Help section. You can find relevant articles about the different functions in every Control Panel section too. You can get to know how to accomplish pretty much everything, from enabling an .htaccess config file to managing an electronic mailing list, and all the articles include detailed guidelines, so you will never get lost because of an unclear text. Of course, if you confront a more specific problem and you’re unable to find a solution in our knowledge base, you can contact our customer service team representatives 24/7/365.
Extensive Online Documentation in Semi-dedicated Servers
We have prepared a comprehensive online knowledge base for all our present and prospective clients, so if you buy a semi-dedicated server package from us, you will be able to find any info that you’re searching for at any moment. We have an enormous number of educative help articles, which will help you understand better what’s going on in your semi-dedicated server account – "What is PHP?" and "What are file permissions?" are just 2 examples. Our instructional tutorials will help you do anything you want – extract files from an archive, import a database, redirect a domain name, etc. Additionally, we’ve also got troubleshooting guidelines, which will allow you to find out what causes a specific problem and the possible solutions for it. In case you’re unable to send e-mail messages or your domain returns an HTTP 500 error message, for example, you can refer to our knowledge base and rectify the problem in no time. The articles can be accessed through each Control Panel section, as well as through the dedicated Help section.