Being able to get in touch with your shared web hosting supplier if you have any kind of questions or encounter any difficulties is very important and how quickly they'll answer back and react is usually essential, particularly if your website is business-oriented, as more downtime could mean losing potential customers. The support options are usually an easy way to recognize genuine providers from resellers. The latter usually reply only to email messages or support tickets and you'll have to wait for a whole day or longer to receive a response. If your issue requires a few responses, you could end up losing days so as to have a problem fixed. Using an authentic and trustworthy hosting provider, you'll be able to contact the support at any time and receive a timely response whatever the problem or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Web Hosting
We acknowledge the importance of getting assistance right away, so our shared web hosting services include 24/7 technical support and various ways of communication. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and talk to a live representative, so as to inquire about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up purchasing a service which you cannot use effectively. If you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires additional investigation. Unlike the vast majority of suppliers out there, we reply to all tickets within 1 hour, so you will not have to wait for an entire day. Our support services can be used round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
You're able to try our support services even before you purchase a semi-dedicated server account from our company as we have telephone and live chat support for pre-sales, billing and common questions. Our representatives can assist you to select the best package or provide you with information about our servers, to check if the system requirements for your websites are met. In case you are an existing customer, you can also contact us through e-mail or through our ticketing system, which can be accessed via the Hepsia website hosting Control Panel. We warrant that any time you use any of these two methods of communication, you'll get an answer within no more than one hour and that’s 24/7, including weekends and public holidays. In case you've employed the website hosting services of other suppliers, even large ones, you can compare the response time due to the fact that it often takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS Servers
If you purchase a VPS server through us, you can use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find several local phone numbers in the USA, the United Kingdom and Australia plus a live chat service. If you're an existing customer and you require help with some technical issue which requires more time to investigate or resolve, you can open a support ticket from your billing account or you will be able to send an email and we'll handle the problem and send you a reply within 1 hour. The reply time is warranted 24/7, which includes holidays and weekends, however for the majority of problems it takes a maximum of 30 mins to receive support. The support service covers your VPS as well as all the pre-installed software it features, so if you need help with third-party apps, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
When you obtain a dedicated server through our company, you are able to get in touch with us at any time using various channels and the max time that you'll need to wait for an answer is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything relevant to the apps which are pre-installed on your server. To contact us about a tech matter, you can open a trouble ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any general questions or you would like to know more about our web hosting services before you order, you can also take advantage of our live chat or you could call one of the local phone numbers that we have in several countries worldwide. In the event that you'd like to receive assistance with third-party software that you cannot install or manage properly, you'll be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.